Registrants

Participants

Captains

How does a virtual event work?
A virtual event is an organized, interactive activity that is hosted virtually. Thousands of people will be (1) running/walking in locations of their choice and (2) joining a supportive digital community sharing the experience. From there, participants (who ordered a swag package) receive swag items in the mail. Participants can also share their finishing times, photos, videos, and stories to be eligible for fun awards and prizes.
Wait, so where exactly is the event taking place?
Virtual events are exactly that—virtual. This means that you can do yor activity wherever you are in the world (i.e. a park or trail, an existing local race, a military base, you name it)! Our event communities connect online through our FitFam Community Group on Facebook and participant websites, shared at the time of your registration. And, mark our words: You'll be blown away by the support and inspiration within our community.
What is included in each package?
See swag packages here. These can be shipped to the US, Canada, and US APOs/FPOs. For those outside these places, we offer the FitFam Virtual Experience so you can join as well!
When will I get my swag?
Depending on when you register, swag packages will arrive before, during, or shortly after the event concludes. (See: Estimated ship dates)
I have a discount code. Where do I enter it?
You can find where to enter your discount by following the instructions here: bit.ly/eventbrite_code
Is it okay to walk or hike a virtual run?
Absolutely! Virtual runs are meant to be flexible and fun. If you'd like to walk or hike, instead of run, go for it! The most important thing to us is that you get out there and enjoy your experience.
How do the shirts fit?
Our shirts fit on the small side for ladies' sizes—as such, we recommend ordering a size or two larger than normal if you would like a comfy fit. Men’s sizes run true to size with an athletic fit. (See: Shirt size chart)
Is being on a team required? What's the advantage?
Nope, flying solo is totally cool! That said, team's are great ways to build camaraderie. You'll be featured on our Team Leaderboard, get your own Team Page, be eligible for coveted team prizes, and team captains (specifically) will have a chance to win extra goodies from our Captain Prize Pool!
How much money goes to the charity?
10% of all entries + 100% of additional donations go to our beneficiaries!
How does a virtual event work?
A virtual event is an organized, interactive activity that is hosted virtually. Thousands of people will be (1) running/walking in locations of their choice and (2) joining a supportive digital community sharing the experience. From there, participants (who ordered a swag package) receive swag items in the mail. Participants can also share their finishing times, photos, videos, and stories to be eligible for fun awards and prizes.
How do I track my time?
Time tracking can be done using your GPS watch or other wearable device, or on a treadmill.
How do I submit my results?
Results will be submitted to our participant website using a tracking device share link (or a photo). The week prior to the event, you will receive an onboarding email with instructions on where and how to do this.
When will I get my swag?
Depending on when you register, before, during, or shortly after the event concludes. (See: Estimated ship dates)
How do I update my ticket information?
You can update your ticket information by following the instructions here: bit.ly/eventbrite_update
What are the fees associated with this event?
Like many events similar to this, there is a processing fee tied to services performed by registration providers.
I don't have my bib number yet. Can I still log my time?
Absolutely! No bib number is required to submit your results -just a link or photo of your results. (See: How do I submit my results?)
Is it possible for me to purchase just a medal?
At this time, individual items are not available for purchase but can be bought as part of packages.
Is my registration fee tax-deductible?
While our events do benefit charitable organizations, registration fees are not tax-deductible.
How do I update my team password?
You can update your team password by following the instructions here: bit.ly/eventbrite_editteam.
What is the benefit of being a team captain?
There are many benefits of being a captain, including:
  • Being showcased on our Team Leaderboard
  • Being eligible for team-specifc awards (and getting a prize if you win!)
  • Getting a custom team page which allows you to invite others to join your team and/or email team members to coordinate plans
  • Having a chance to win numerous extra goodies from our Captain Prize Pool!
I’ve never been a team captain before. What are some great ways to create team camaraderie?
  • Organizing a local meetup is a great way to enjoy the event with team members nearby.
  • Encouraging team members to share individual photos, then creating a collage or album of those photos, makes for a great team keepsake for all to remember the fun.
  • Providing team updates, encouragement, and congratulatory messages to team members can go a long ways with build team spirit. This can be done (1) in the FitFam Community Facebook group and (2) via the email feature on your team page.
I setup a team for an event series but don't see it after the first event. Can I have others join it for subsequent events?
Yes, you can! Simply go to the registration website (for the next events coming up) and follow these steps:
  1. If not already signed in, login into Eventbrite via the 'Sign In' link on the top-right corner of the page.
  2. Click the 'Tickets' button.
  3. Click the 'Team' button.
  4. Click the 'Create team' link and enter your team name.
From there, you're all set! (Participants who joined your team via the first event will show up once they activate their event profile shortly before the event begins.)